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Candidate
Male, 61 year, born on 1 December 1963
Not looking for a job
Krasnogorsk (Moscow region), not willing to relocate, prepared for business trips
Technical support and Quality manager
Specializations:
- Sales manager, account manager
Employment: full time
Work schedule: full day
Work experience 40 years 4 months
April 2015 — currently
10 years 1 month
LLC "SPA Mobile Clinics"
Industrial Equipment, Machine Tools and Components... Show more
Cheif Engineer
Working out of installation square of medical mobile sets (PET-CT, MRT). Engineering team management set up and deploy of medical mobile sets. Lead technical trainings about life support systems of mobile medical sets for consumer's staff. Lead technical trainings about TEMA SINERGIE automatic hot cell (including TEMA SINERGIE manufacture's training translation). Engineering team management during a maintanance of mobile medical sets. Foreigner design team communication for technical issue solving (as example Tema Sinergie, Lamboo, Assa Abloy, PhoenixContact). Installed, deployed and operate two mobile medical sets (transformer-trailers variant) 57 and 62 hospitals at Moscow (EMC consumer) third mobile medical sets at Belgorod city (PET-Technology consumer).
June 2014 — September 2015
1 year 4 months
Saint Petersburg, www.tpvholdings.com
Electronics, Tool Engineering, Household Appliances, Computers and Office Equipment... Show more
outsource Consumer Care adviser
Consumer care Spare Parts project set up, spare parts planning and purchasing system developing, authorized service centres' spare parts order collection and analyze, warehouse management system developing and adaptation to TPVCIS environment, Spare parts dictionaries and data base creation( adaptations TPVCIS and Consumer Care requirements)
May 2006 — June 2014
8 years 2 months
Philips-TPVision - Technical
Moscow, tpvision.comPhilips.ru
Retail... Show more
Technical Support and Quality manager
Philips-TPVision - Technical Support Specialist, Training manager, Training and Quality manager, Quality&Technical Support Manager, Projects are launched and supported by me:
1. 2007- Philips remote education set up in Russia and CIS, more than 200 workshops involved,
2. 2008 - field fast feedback system set up (Product Quality Control after sales stage) and management in Russia, 4 workshops involved(direct and fast communications with R&D and factories);
3. 2009 - field tests process set up and management in Russia(involved NTV+, Onlime, TriColor);
4. 2010 year TV main board local repair process set up and management could save around 150- 300 KEUR per year(different from year to year),
5. 2012 - LCD local repair process set up and management could save 60 KEUR;
6. 2013 Consumer Care department (Technical support and quality and field test) set up at TPVCIS; technical analyze of spare parts consumption, cost per intervention and CSP(central service provider) spare parts supplement analyze.
7. 2014 Consumer Care processes at TPVCIS site
January 2000 — May 2006
6 years 5 months
ASC El-Master, ASC Servico, ASC Cepco
Moscow, cepco.ru
Electronics, Tool Engineering, Household Appliances, Computers and Office Equipment... Show more
engineer
after sales service of Philips TVs, was invited by Russia NSO consumer care department like a technical expert at Philips technical support site.
January 1985 — January 2000
15 years 1 month
Krasnogorsky Mechanical Plant
Heavy Engineering... Show more
head of department
design of military and civil electronic devices, department management.
Skills
Skill proficiency levels
Driving experience
Own car
Driver's license category BAbout me
Practical experience :
1. Creation and management quality net (after sales stage);
2. Technical support of CIS Philips TV service nets and Call Centre;
3. Quality investigation and fast feedback loop support (Potential Safety cases included);
4. Fast feedback process implementation on manufacture's site and ASCs;
5. Launch and management service process of domestic appliances (Saeco-Philips coffee machines);
6. Face to face technical trainings, support foreigners trainers in Russia during local trainings (TV, Audio-Video, Domestic appliances);
7. Deep technical analyze ASC repair reports (based on MS Access& MS Excel);
8. Team management 15 employees;
9. Consumer Care business cases inventions calculations;
10. Spare Parts management;
11. Call Centre staff education, management and technical analyze of KPIs of Call Centre (NPS improvement);
12. Service network management;
13. Set up and drive KPIs of ASCs;
14. Lead tenders for ASCs ( authorization process and special projects);
15. Dealer's negotiation;
16. Driver license "B"
17. Personal car.
18. Design, repair and installation of electronic devices practical experience .
Hobbies:
Outdoor activities, ice scating, skiing, village house construction
Higher education
1991
State Technical University
Moscow Aviation Institute
Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter