ServiceNow ITSM system, Dell, Lenovo, Cisco codecs, Webex, AnyConnect, Windows 10-11, Office 365, Printers and network scanners, Video Conferencing, MS Teams, Zoom, MS OneDrive, SharePoint, AD, TMS, VIP support

Support IT infrastructure, telecom, helpdesk, DC, File/Print/Backup servers and other all IT

Support IT infrastructure, telecom, helpdesk, DC, File/Print/Backup servers and other all IT

• Monitoring, control and execution of queries in the system of registration requests (CA Unicenter Service Desk - tier 1 and tier 2), developing the internal knowledge base • IT support for all IT related events in the office (video and audio conferences, trainings and presentations) • Provided technical support and consulting (by telephone, email or by using remote access) users of IT equipment (more than 1000 users in Rus/Casp region), as well as maintenance of the technical infrastructure in the company's offices; • Extensive experience with the equipment of Dell (Dell Latitude laptops from D620 to E6430, all models of desktops Optiplex, Dell PowerEdge servers from r420 to R720, tape libraries MD1200 and MD2000) • Prepare IT Induction presentation for a new hired and tips for users • Installation and support Windows XP, 7, 8 • Support for mobile devices iPhone, iPad, Windows based • Support for a remote VPN connection (CISCO AnyConnect) • Resolving issues with MS Outlook 2007-10-12 • Setting up, maintenance and administration of the office print server (more than 30 MFP Xerox) - Windows Server 2003 • Administration of the file server definition (Windows Server 2008 R2) through AD security groups • Support for applications servers (1C, Consultant Plus, Olympus, etc.) • Installation, configuration and administration of servers backup using CA ArcServe Brightstore software • Administration Hyper-V virtual servers • Administration and support a terminal connections • Assets management by using CA UAPM software • Conducted regular IT trainings for employees • Organization of warranty service and repair of faulty IT equipment (communication with Dell service centers) • Recycling and disposal of hardware in accordance with environmental regulations through OCG Records Management company • Implementing ITIL on Russian-Caspian region sites, coordination and control • Interaction with business in all areas , in particular , the achievement of short-term and strategic goals through the implementation of IT best practices and excellent interaction with internal and external partners and customers. • Participation in projects with the creation and support of both the Moscow office and regional offices • Providing solutions to the customers to minimize downtime of the IT infrastructure and ensure Business Continuity via the Change Management Process, viz. Request For Change (RFC) • Working with the other IT functional teams to ensure knowledge sharing and problem resolution in accordance with agreed Service Level Agreement’s (SLA); • Making regular inspections of regional offices and providing IT training courses • Developing and nurturing a strong relationship with vendor’s to ensure provision of prompt quality oriented service and competitive prices to meet the business requirements; • Providing dedicated executive support • Accountable for diagnosing, troubleshooting and resolving network related issues • Installation and maintenance of servers (Dell PowerEdge line and R line) • Installation and maintenance of tape libraries (backup) Dell MD1200 (16 tapes) and Dell MD2000 (24 tapes) • Support office telephony (CISCO IP Phones) • Administration of the Tandberg video conference equipment

• Development of economic and financial software using DBMS «Clipper» and «Visual FoxPro» • Leadership of the group of five programmers, the choice of hardware and software platform for the development and operation of enterprise software

Computer science, System engineer

Loyalist, ITIL

Softline, BrightStore ArcServe administrator

Softline, MS Windows Server adminstrator

Softline, MS Windows Server administrator

Softline, Windows Implementation

Loyalist, ITIL